LEGAL NOTICE

1. ACCEPTANCE OF THE TERMS OF USE OF THE WEBSITE

These Terms govern the use of the Website and are complemented by the Privacy Policy and the Cookie Policy and, where applicable, any Specific Terms that may apply to you (hereinafter, jointly referred to as the “Terms of Use”). By using the Website, you declare that you have read and fully and unreservedly accept these Terms of Use, our Privacy Policy and, where applicable, our Cookie Policy, thereby entering into a binding agreement with RMCR.

RMCR reserves the right to modify the terms of the Terms of Use and of the Products and Services included on its Website. In such cases, RMCR will provide sufficient advance notice of any modification to the Terms of Use and will publish the new version, which will automatically replace the previous one. Continued use of the Website following a modification of the Terms of Use will constitute unequivocal acceptance of such modification.

If you do not accept the Terms of Use or any changes made to them, you may terminate the agreement, either by not using the services offered through the Website or by not purchasing the products offered.

You acknowledge and accept that the information contained, both with regard to the specifications of the Services, Content and Products offered on the Website, and with regard to the Terms of Use and the formation of the contract, is sufficient and adequate to exclude any error in the formation of consent.

2. ACQUIRING USER STATUS

Use of the Website, browsing its content and/or accessing the products confers User status on the Website (hereinafter, the “User”) and, where applicable, Customer status, and implies full and unreserved acceptance of each and every one of the provisions included in these Terms of Use, in the version published by RMCR at the time the User accesses the Website.

In principle, access to the public Content and Services of the Website will be free of charge and will not require User registration. However, the purchase of tickets, visit passes, reservations, activities, experiences, events, guided tours or any other products or services offered through the Website may require completing forms, providing personal data and/or expressly accepting additional specific terms, as well as the Privacy Policy.

The electronic purchase of products or services through the Website implies reading and expressly accepting these General Terms of Contract, as well as, where applicable, the specific terms applicable to each product, activity or service purchased.

Any person providing data through the Website must be of legal age and have full legal capacity, providing the data requested by RMCR through the registration form. If the User is a legal entity, the data owner declares that they are completing the registration form on behalf of that legal entity.

In all cases, when completing the contact, registration, reservation or purchase forms available on the Website, all information provided must be truthful, accurate, complete and up to date. To this end, the User guarantees the authenticity of all data provided. Likewise, it will be the User’s responsibility to keep all information provided to RMCR permanently updated so that it reflects their actual situation at all times. The User will be solely responsible for any false, inaccurate or incomplete statements made, as well as for any direct or indirect damages that may arise for RMCR or third parties as a result of the information provided.

3. TERMS AND CONDITIONS FOR THE PURCHASE OF PRODUCTS

The products and services offered through the RMCR website, including the purchase of tickets, visit passes, activity reservations, guided tours, cultural activities, events and other services available from time to time (hereinafter, the “Services”), may only be purchased by following the procedure established on the Website.

Information relating to the Services offered, including description, applicable terms, methods of access, schedules, availability and prices, will be available to the User before starting the purchase process.

Purchases made through the Website will be formalized in Spanish or English.

3.1. Purchase procedure. The purchase of tickets, visit passes, activities, guided tours and other services offered by RMCR will be carried out through the online sales platform available on the Website.

The User must access the relevant section and select the type of ticket, visit or activity they wish to purchase, and may choose, subject to availability, the method of access, date, time, number of tickets and any other options available in each case.

Once the selection has been made, the system will display a summary of the purchase including the Services selected, the number of tickets, the date and time of the visit or activity, and the corresponding total amount, including applicable taxes.

The User must then complete the personal data required to properly process the purchase and issue the corresponding tickets or booking references.

The data requested may include, among others, first and last name, email address, contact telephone number and, where applicable, other data necessary for the proper management of the reservation or access to the facilities.

During the purchase process, the User must expressly accept these General Terms of Contract and RMCR’s Privacy Policy.

Once the required data has been entered, the User will be automatically redirected to the corresponding secure payment gateway managed by an external provider specialized in electronic payment services, where payment may be made using the methods available at the time.

RMCR does not store or have access to the complete banking details used by the User during the payment process; such data is processed directly by the payment gateway provider in accordance with its own legal terms and security measures.

Once the User has completed the purchase, we will review the purchase order to determine whether it meets all the requirements for processing. Once this review has been carried out, we will send a confirmation email with proof of purchase, tickets, QR codes, booking references or other supporting documentation confirming the order and its dispatch, or notice of refusal if the order does not meet the requirements set by RMCR, which may decline to process orders that do not offer sufficient guarantees of solvency, that are incomplete or incorrect, or in cases where RMCR’s products are unavailable, without any liability toward you or third parties.

RMCR may refuse, cancel or decline to process purchase requests where justified grounds exist, including, among others:

• Technical errors or issues on the purchasing platform.
• Lack of availability or capacity.
• Incomplete, incorrect or fraudulent data provided by the User.
• Issues with payment authorization or validation.
• Fraudulent use or unauthorized resale of tickets.

In such cases, and where applicable, RMCR will refund the amounts paid in accordance with applicable regulations.

Orders and purchases made through the Website will be subject to applicable Spanish and European regulations on consumer protection, electronic commerce and distance selling.

3.2. Withdrawal and refunds. In accordance with the provisions of Article 103(l) of Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to the purchase of tickets for visits, cultural activities or services related to leisure activities when these have a specific date or period of performance.

Consequently, once a purchase has been completed, no changes, cancellations or refunds of the amount paid will be permitted, except in cases provided for by law or expressly set out in these General Terms.

However, a full refund of the amount paid will be made in the following cases:

• Cancellation of the activity, visit or event by RMCR.
• Inability to provide the service for reasons attributable to the organization.
• A technical error attributable to the sales platform that results in a duplicate charge or prevents access to or enjoyment of the purchased ticket.
• Any other case where applicable regulations so require.

In the event of an issue related to the purchase of tickets, the user must contact RMCR as soon as possible, providing proof of purchase and a detailed description of the issue identified.

Once the issue has been verified and, where applicable, the refund accepted, the reimbursement will be made using the same payment method used by the user for the purchase.

RMCR will not be liable for the loss, theft, damage, misuse or forgery of tickets once they have been downloaded or sent to the user.

Likewise, no refund will be given when the inability to attend results from personal circumstances of the user or from circumstances unrelated to the organization.

3.3. Issuance and delivery of tickets. Once the purchase process has been completed correctly and payment confirmed, RMCR will send the User the tickets purchased in electronic format, by sending them to the email address provided during the purchase process and/or by direct download from the platform set up for this purpose.

The purchase will only be considered finalized once the user receives the corresponding purchase confirmation.

The user is responsible for providing a valid and functioning email address. RMCR will not be liable for errors in the delivery of electronic tickets resulting from data incorrectly provided by the user or from issues beyond its control.

Once the purchase has been made, no changes to the tickets purchased will be permitted, except in cases expressly provided for in these General Terms or required by applicable regulations.

It is the user’s responsibility to check, upon receipt of the purchase confirmation and tickets, that the information contained therein is correct. In the event of an issue, error or failure to receive the tickets, the user must notify RMCR as soon as possible through the contact channels available on the website, providing their identifying details and the order number or purchase reference.

RMCR will not be liable for the inability to access or download tickets resulting from connection problems, the functioning of electronic devices, or third-party services beyond its control.

3.4. Product availability. The purchase of tickets through the RMCR website is subject to availability at the time for the date, time slot, activity or visit selected by the user.

The inclusion of a ticket in the purchase process does not guarantee its final availability until payment has been successfully completed and the user has received the corresponding purchase confirmation.

In the event that tickets become unavailable after payment has been made, RMCR will inform the user as soon as possible and will fully refund the amounts paid using the same payment method used for the purchase.

The applicable prices will be those indicated on the website at the time the purchase is made and will include, where applicable, any legally applicable taxes.

RMCR reserves the right to modify, at any time and without prior notice, prices, schedules, visit arrangements, activities offered and any other conditions related to ticket sales. Such modifications will not affect purchases for which the user has already received purchase confirmation.

3.5. Prices and payment method. Prices on our website are shown in euros.

In accordance with current legislation, any purchase made through our website will be subject to Value Added Tax (VAT) or any other applicable indirect tax and/or duty.

However, pursuant to Law 37/1992, of December 28, regulating said tax, the transaction may be exempt or not subject to it depending on the buyer’s country of residence and the capacity in which they are acting (business/professional or consumer). Consequently, in some cases the final price of the order may differ from the price shown on the Website.

Under Spanish regulations, we are required to issue an invoice for orders exceeding €3,000 (taxes included).

Shipping costs will be added to the purchase summary before payment is made.

RMCR reserves the right to modify, without prior notice, the prices of tickets, visits, activities and services shown on the Website. Such modifications will not, under any circumstances, affect purchases for which the user has already received purchase confirmation.

To protect payment security when using credit or debit cards, we use secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the financial institution. When making payment through the secure payment gateway, the system will automatically verify that the credit card is enabled for Secure Electronic Commerce. It will then connect to the issuing bank, which will authorize the transaction.

Refunds will be made using the same payment method.

Products purchased through the Website may be financed by third-party entities with which RMCR has entered into corresponding agreements, which may be accessed via links included on our Website. However, should you decide to finance your purchases, it will be that entity itself that processes the documentation necessary to grant you the credit it deems appropriate, under the conditions it notifies you of and which you, where applicable, accept. RMCR assumes no liability in the relationship between you and that entity.

4. PRIVACY AND DATA

To access the Services and Content and/or forms included on the Website that require registration of your identifying data, you must freely read and accept our Privacy Policy before providing your data; by accepting said Privacy Policy, you give your informed, express, free and unequivocal consent for the data you provide to RMCR to be processed by RMCR in accordance with applicable current regulations.

Likewise, in cases where the purchase of tickets, activities, visits or services requires the processing of third-party data (for example, other attendees or minors), the User states and guarantees that they have previously informed such third parties and, where applicable, have sufficient authorization to provide their data to RMCR.

Information relating to the processing of your personal data, purposes, legal bases, recipients, retention periods and the exercise of rights is available in the corresponding Privacy Policy accessible through the Website.

5. COOKIES

RMCR may use cookies while providing the Services and Content on the Website. All information about RMCR’s use of cookies is collected and detailed in our Cookie Policy.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY

RMCR, or third parties whose rights it legitimately holds, is the owner and/or licensee of all information contained on the Website, including its graphic design, images, photographs, videos, software, databases, indexes, source codes, trademarks, industrial designs, logos, trade names, distinctive signs and any other elements subject to protection under applicable intellectual and industrial property regulations (hereinafter, the “Website Content”). Making this Content available and its use does not, under any circumstances, imply the transfer of any exploitation rights over it, nor the granting of any right of use to the User or third parties. Therefore, any reproduction, distribution, public communication, making available, transformation, extraction, reuse or exploitation, in whole or in part, will require the prior express written authorization of RMCR or, where applicable, the holder of the corresponding rights.

It is prohibited to remove, alter or in any way tamper with the copyright notice and other identifying information regarding RMCR’s reservation of rights, or those of third-party rights holders which RMCR legitimately holds by virtue of agreements entered into with them.

The User agrees to use the content and services of the Website diligently, correctly and lawfully, refraining from any use that could harm the rights or interests of RMCR or third parties.

RMCR will only be liable for content of its own ownership identified as such on the Website. Notwithstanding the foregoing, RMCR assumes no liability for misuse of the content on our website, such liability lying exclusively with the person accessing or using it.

Nor do we assume any liability regarding information contained on third-party websites accessible via links, hyperlinks or search engines from our Website, nor regarding content originating from sources external to RMCR, since such content may not be up to date, may be inaccurate, or may be modified subsequently. Should RMCR become actually aware of the existence of unlawful content or content contrary to applicable regulations, it will take reasonably necessary action to remove the corresponding links or prevent access to them.

7. HYPERLINKS

No link to the RMCR website may be established from any other website without RMCR’s prior express consent. However, should such hyperlinks exist from other websites or portals, this does not imply the existence of agreements, endorsement, promotion or identification of RMCR with the linked content or services, unless expressly stated otherwise.

8. USE OF THE WEBSITE AND LIABILITY

Notwithstanding the foregoing, RMCR does not exclude its liability for the products it supplies, and guarantees compliance with applicable regulations on consumer protection, electronic commerce and distance selling.

In general, the User agrees to comply with these Terms of Use and, where applicable, any special warnings or instructions for use contained on the Website, and to always act in accordance with the law, good customs and the requirements of good faith, exercising the diligence appropriate to the nature of the service enjoyed, and refraining from using the Website in any way that could prevent, damage or impair its normal operation, the assets or rights of RMCR, its suppliers, partners, other users, and third parties in general.

RMCR provides access to information of various kinds on its website, and you assume responsibility for the use of such information. You agree to make appropriate use of the content and services (such as blog services, discussion forums or newsgroups) offered by RMCR through its website and, by way of example but not limitation, not to use them to: (i) engage in unlawful, illegal activities or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, illegal pornographic nature, glorifying terrorism, or violating human rights; (iii) cause damage to the physical and logical systems of RMCR, its suppliers or third parties, or introduce or spread computer viruses or any other physical or logical systems capable of causing the aforementioned damage; (iv) attempt to access and, where applicable, use other users’ email accounts and modify or tamper with their messages; and (v) make speculative, false or fraudulent purchases, RMCR reserving the right to cancel such transactions and, where applicable, report them to the relevant authorities.

RMCR reserves the right to remove, without prior notice, any comment, content or contribution made by users that violates current legislation, human dignity, or that is discriminatory, xenophobic, racist, pornographic, harmful to young people or children, that threatens public safety, or that, in RMCR’s judgment, is not suitable for publication. In any case, RMCR will not be liable for the opinions, comments or content published by users through forums, chats or other participation tools that may be made available on the Website.

Likewise, RMCR may deny or withdraw access to the Website and/or to the services offered to users who fail to comply with these General Terms.

The services offered on the Website may be free of charge or subject to payment of the corresponding price depending on the product, ticket, visit or activity selected. RMCR may modify, suspend, interrupt or cancel, at any time and without the need for prior notice, the content, services or functionalities of the Website when necessary for technical, organizational, maintenance, security or force majeure reasons.

The internet connection required to access the Website is not provided by RMCR and is the sole responsibility of the User. It is likewise the User’s responsibility to have appropriate tools for detecting and removing harmful or damaging computer programs.

RMCR is not liable, and excludes its liability to the fullest extent permitted by law, for any damages that may arise, by way of example but not limitation, from:

(i) interference, interruptions, computer viruses, breakdowns, disconnections or failures in the operation of the electronic system or of Users’ computer equipment caused by circumstances beyond RMCR’s control;

(ii) delays or blockages in the use of the Website caused by deficiencies or overloads of the Internet or other electronic systems;

(iii) unlawful interference by third parties beyond RMCR’s control;

(iv) security or browsing errors resulting from a malfunction of the User’s browser or the use of outdated versions thereof;

(v) the inability to temporarily access the Website for technical reasons, maintenance, updates or force majeure;

(vi) damages resulting from improper, fraudulent use by the User or use contrary to these General Terms.

9. DURATION AND TERMINATION

The provision of the Website’s Services is, in principle, of indefinite duration. However, RMCR may terminate the provision of services, cancel or deregister a User in the event that the User fails to comply with any condition and/or obligation included in these Terms of Use.

RMCR is nonetheless authorized to terminate or suspend the provision of the Website at any time. In any case, RMCR will fulfill the delivery of confirmed Orders.

Where reasonably possible, RMCR will give as much advance notice as possible of the termination or suspension of the Website’s service.

10. ASSIGNMENT

The User may not assign this agreement (in whole or in part) without RMCR’s prior written consent. However, RMCR may assign all or part of this Agreement to any entity that may take over the provision of the Services included on the Website in the future, giving thirty days’ notice thereof.

11. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with current Spanish law. For any dispute that may arise, the User agrees to submit to the jurisdiction of the Courts of the city of Málaga, unless the application of the law results in a different competent court. Notwithstanding the foregoing, the parties will make every reasonable effort to resolve disputes amicably.